Returns & Refund Policy

At Ruvio, we stand behind the quality of our products. We offer a 90-day money-back guarantee on all purchases. If you are not fully satisfied, we are here to help.

Contact Our Support Team

Our customer support team is available and will respond within 24 hours. Please contact us at:

• Email: info@ruvio.com

To help us resolve your request as quickly as possible, please include the following details in your message:

• Your order number

• Your full name

• Your email address used at purchase

• A brief description of your issue

Am I Eligible to Return My Product?

Yes. You may return your product within 90 days of the delivery date under our money-back guarantee. To initiate a return, please follow these steps:

1. Email our support team at info@ruvio.com with your order details.

2. Follow the return instructions provided by our support team.

3. Once approved, you will receive a confirmation email with shipping guidelines.

4. Ship the product back to our warehouse. Please do not return items without prior approval from our team.

Please note: Customers are responsible for the return shipping costs. We do not provide prepaid return labels.

Refund Inspection

Once we receive your returned item, our inspection team will review it. A full refund will be issued only after the item has been inspected and approved. Items must be returned in good working condition, including all accessories and documentation originally included.

Damaged Items

If you have received a damaged or defective product, please contact us within 7 days of the delivery date. We will issue a replacement immediately. Please use the following format when emailing us:

• Subject line: Damaged or Defective Product

• Order number

• Full name

• Description and photo or video of the defective product

• Contact email address

Non-Refundable Items

Items that have been damaged due to misuse, improper handling, or that are missing original accessories may not be eligible for a full refund. Our team will assess each case individually.

Refund Options

The following refund methods are available:

• Refund to the original payment method

• Store credit (where applicable)

Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account — the refund may already have been processed.

2. Contact your credit card provider, as posting times may vary.

3. Contact your bank regarding processing timelines.

4. If the issue persists, email us at info@ruvio.com and we will investigate.

We reserve the right to modify this return policy at any time. Changes will be posted on our website.